Choosing to undertake a course is a commitment and an investment in yourself and your future. We trust that you have evaluated the course and have all the information you need before enrolling. If you need further information, please contact us and ask all the questions you want to before enrolling.
In the unlikely event that you enrol and pay and you do want a refund, please contact us within 7 days of enrolment and prior to downloading any study modules. Downloading study modules signifies the commencement of your training.
The full terms of our policy are as written below. If you would like to verify that our terms are lawful please follow this hyperlink to the Australian Competition and Consumer Commission (The ACCC) where you will see that our terms are identical to what is outlined on the ACCC site.
In accordance with Australian Consumer Law:
We are not required to provide a refund if you change your mind about the services you asked for.
But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a MAJOR problem. This is when the service:
- has a problem that would have stopped someone from purchasing the service if they had known about it.
- is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time.
- does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- creates an unsafe situation.
If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.
Please keep proof of your agreement – e.g. your invoice or quote.